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How can we increase gender representation in software engineering?

Our Developer Hiring Experience team analyzed this topic in a recent user-research study. The issue resonated with women engineers and a strong response enabled the team to gain deeper insight than is currently available from online research projects.

Seventy-one engineers who identified as women or non-binary responded to our request for feedback. Out of that pool, 24 answered a follow-up survey, and we carried out in-depth interviews with 14 people. This was a highly skilled group, with the majority having worked in software development for over 10 years. 

While some findings aligned with our expectations, we still uncovered a few surprises. 

The Job Hunt

In initial job hunts, respondents were found to rely heavily on their existing networks and on personal outreach from companies.

If they do not have a pre-existing connection with a company, they’ll likely scrutinize it for red flags before they submit an application. Job descriptions are searched for any discouraging language — for example, if parental leave descriptions only refer to mothers. Information — about the job, salary, team, and hiring process — is key for encouraging applications.

Stack Overflow is a popular resource for job hunting; whereas Glassdoor is viewed as less useful, and more as a venting forum for former employees or unsuccessful candidates. 

The Hiring Process

The most favorable hiring processes represent a growth opportunity, rather than being purely evaluative. Communication and responsiveness are important, as is the visibility of other women within the team. For some participants, interviewing is seen as a skill to maintain. These developers are continually keeping an eye on job listings to stay abreast of their options. However, the chance for growth was the most widespread reason for actually leaving a current position. 

Job Satisfaction 

Consistently being able to have an impact, including leadership opportunities, stood out as important; if this is lacking, experienced women engineers are likely to seek new employment. Dissatisfaction can also be caused by being pushed onto the management track and having to fight to continue to focus on technical work. 

The data showed women are looking for more communities focused on connecting to other senior-level women, and around more technical topics. Concerns around online harassment can put women off trying to build their network online. 

Changes at Automattic 

We are working on Automattic’s employment branding to reflect our findings. We are in the process of gathering resources to better describe work at Automattic, and we’re encouraging existing developers to increase their visibility outside of the company — whether through writing or engaging in their communities. 

In job postings, we have removed any gameplay or language that emphasizes hiring as a competitive process — for instance, we no longer mention application volume. Instead, job postings highlight learning and career opportunities for the candidate. Adding the term “Senior” to postings is also being tested. Although this implies a job ladder that does not necessarily exist here, the research clarified that its absence sent the message that all positions are mid-level roles, without the path to growth that women candidates tend to look for. 

We are also managing candidates’ expectations by making the whole hiring process more transparent, and have created a public page outlining the hiring process.

We’ve made it easier for interested applicants to have casual chats with other women at Automattic. We also offer candidates the opportunity for one-on-one calls with a member of the Developer Experience team during the final stages of hiring; this has started with under-indexed candidates but with a view to rolling it out to everyone. These chats take place outside of the formal hiring process to provide an opportunity for the applicant to ask any questions they have and for the company to better understand their career goals and motivation. 

We are tracking the progress made and are excited to be able to contribute data to the field of gender representation in engineering. If you’d like to take a more in-depth look at our study, please do download the PDF!

Interested to learn what positions are currently open at Automattic? We’re always hiring. 

Back in January, we partnered with Support Driven and launched the first version of the Learn User Support Workshop, which helps women in the Asia-Pacific region develop the skills they need to succeed in a technical support role. We had 24 students enrolled in our first cohort.

Today, we’re happy to share that the next edition of the Learn User Support Workshop will launch on August 19, 2019. The course is entirely web-based — there’s no need to travel anywhere to attend — and completely free. So if you identify as a woman, are based in the Asia-Pacific region, and are serious about a career in user support, this might be a perfect match for you.

Building a better, bigger workshop

The strong positive feedback we received from our students earlier this year, as well as the increasingly long waitlist, inspired us to improve the course content and to design it to accommodate more learners. 

What topics will we cover? As a participant, expect to learn how to…

• Develop your own support philosophy.
• Build successful troubleshooting strategies.
• Manage challenging interactions.
• Implement productivity tools.
• Optimize your approach to applying and interviewing for jobs in support.

This six-module course will start on August 19 and will run through September 29. We will publish a new module every Monday, and each learner will have one week to complete it. We’ll include lots of hands-on work, and by the end of the course, each participant will also develop a résumé and portfolio site on WordPress that they can then share with potential employers.

Meet your friendly organizers

As for your teachers, the people who lead this workshop are Automattic Happiness Engineers — master communicators with deep, wide-ranging experience in distributed technical support. 

Automattic, which offers the workshop, is a fully-distributed company — there are more than 930 full-time Automatticians spread across 70 countries and speaking 88 languages. We serve users from every corner of the world via products like WordPress.com, Jetpack, and WooCommerce, among others. 

As people who believe in the benefits of distributed work, we love helping remote professionals level up their skills. Our commitment to Diversity & Inclusion leads us to look for ways to make the tech sector more representative of the wide and varied world it serves. As a result, this virtual workshop will equip Asia-Pacific-based women who are — or want to become — support professionals with skills that are specifically tailored to the demands of remote work.  

Are you ready to sign up? Just click below:

SIGN UP NOW!

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We have 20 slots for this cohort on a first come, first serve basis.

We will get in touch with you via email if you are selected for the course. If you know anyone who might be a good fit, feel free to share this post with them!

You’ve probably heard that WordPress is open source software, and may know that it’s created and run by volunteers. WordPress enthusiasts share many examples of how WordPress changed people’s lives for the better. This monthly series shares some of those lesser-known, amazing stories.

Meet Amanda Rush from Augusta, Georgia, USA.

Amanda Rush is a WordPress advocate with a visual disability. She first started using computers in 1985, which enabled her to turn in homework to her sighted teachers. Screen reader technology for Windows was in its infancy then, so she worked in DOS almost exclusively.

After graduating high school, Amanda went to college to study computer science, programming with DOS-based tools since compilers for Windows were still inaccessible. As part of her computer science course of study, she learned HTML which began her career in web development.

How Amanda got started with WordPress

Amanda began maintaining a personal website, and eventually began publishing her own content using LiveJournal. However, controlling the way the page around her content looked was hard, and she soon outgrew the hosted solution.

So in 2005, Amanda bought customerservant.com, set up a very simple CMS for blogging, and started publishing there. She accepted the lack of design and content, and lack of easy customization because she wasn’t willing to code her own solution. Nor did she want to move to another hosted solution, as she liked being able to customize her own site, as well as publish content.

Hebrew dates led her to WordPress

At some point, Amanda was looking for an easy way to display the Hebrew dates alongside the Gregorian dates on her blog entries. Unfortunately, the blogging software she was using at the time, did not offer customization options at that level. She decided to research alternative solutions and came across a WordPress plugin that did just that. 

The fact that WordPress would not keep her locked into a visual editor, used themes to customize styling, and offered ways to mark up content, immediately appealed to Amanda. She decided to give it a go.

Accessibility caused her to dive deeper

When the software Amanda used at work became completely inaccessible, she started learning about WordPress. While she was learning about this new software, Web 2.0 was introduced. The lack of support for it in the screen reader she used meant that WordPress administration was completely inaccessible. To get anything done, Amanda needed to learn to find her way in WordPress’ file structure.

Eventually Amanda started working as an independent contractor for the largest screen reader developer in the market, Freedom Scientific. She worked from home every day and hacked on WordPress after hours.

Unfortunately Amanda hit a rough patch when her job at Freedom Scientific ended. Using her savings she undertook further studies for various Cisco and Red Hat certifications, only to discover that the required testing for these certifications were completely inaccessible. She could study all she wanted, but wasn’t able to receive grades to pass the courses.

She lost her financial aid, her health took a turn for the worse, she was diagnosed with Lupus, and lost her apartment. Amanda relocated to Augusta where she had supportive friends who offered her a couch and a roof over her head.

But Amanda refused to give up

Amanda continued to hack WordPress through all of this. It was the only stable part of her life. She wanted to help make WordPress accessible for people with disabilities, and in 2012 joined the  WordPress Accessibility Team. Shortly after that, she finally got her own place to live, and started thinking about what she was going to do with the rest of her working life.

Listening to podcasts led her to take part in WordSesh, which was delivered completely online and enabled Amanda to participate without needing to travel. She began to interact with WordPress people on Twitter, and continued to contribute to the community as part of the WordPress Accessibility Team. Things had finally started to pick up.

Starting her own business

In 2014, Amanda officially launched her own business, Customer Servant Consultancy. Since WordPress is open source, and becoming increasingly accessible, Amanda could modify WordPress to build whatever she wanted and not be at the mercy of web and application developers who know nothing about accessibility. And if she got stuck, she could tap into the community and its resources.

Improving her circumstances and becoming more self-sufficient means Amanda was able to take back some control over her life in general. She was able to gain independence and create her own business despite being part of the blind community, which has an 80% unemployment rate. 

In her own words:

We’re still fighting discrimination in the workplace, and we’re still fighting for equal access when it comes to the technology we use to do our jobs. But the beauty of WordPress and its community is that we can create opportunities for ourselves.

I urge my fellow blind community members to join me inside this wonderful thing called WordPress. Because it will change your lives if you let it.

Amanda Rush, entrepreneur

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This post is based on an article originally published on HeroPress.com, a community initiative created by Topher DeRosia. HeroPress highlights people in the WordPress community who have overcome barriers and whose stories would otherwise go unheard.

Meet more WordPress community members over at HeroPress.com!

This month has been characterized by exciting plans and big announcements – read on to find out what they are and what it all means for the future of the WordPress project.

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WordCamp Asia Announced

The inaugural WordCamp Asia will be in Bangkok, Thailand, on February 21-23, 2020. This will be the first regional WordCamp in Asia and it comes after many years of discussions and planning. You can find more information about the event on their website and subscribe to stay up to date with the latest information.

This is the latest flagship event in the WordCamp program, following WordCamps Europe and US. Tickets are now on sale and the call for speakers is open. Want to get involved in WordCamp Asia? Keep an eye out for volunteer applications, or buy a micro sponsor ticket. You can also join the #wcasia channel in the Making WordPress Slack group for updates.

WordCamp US Planning Continues

The WordCamp US organizing team is excited to announce some new additions to this year’s WCUS in St. Louis, Missouri, on November 1-3, 2019. The first is that there will be an onsite KidsCamp: child-friendly lessons that introduce your young one(s) to the wonderful world of WordPress.  You can register your child for KidsCamp here. In addition, free, onsite childcare will be provided at this year’s event – you can sign up here.

Looking for further ways to get involved? The call for volunteers is now open. For more information on WordCamp US, please visit the event website.

Exploring Updates to the WordPress User & Developer Survey

To improve the annual WordPress User & Developer Survey, a call has been made for updates and additional questions that can help us all better understand how people use WordPress.

To improve the survey, contributor teams are suggesting topics and information that should be gathered to inform contributor work in 2020. Please add your feedback to the post.

Gutenberg Usability Testing Continues

Usability tests for Gutenberg continued through June 2019, and insights from three recent videos were published last month. This month’s test was similar to WordCamp Europe’s usability tests, and you can read more about those in the part one and part two posts. Please help by watching these videos and sharing your observations as comments on the relevant post.

If you want to help with usability testing, you can also join the #research channel in the Making WordPress Slack group, or you can write a test script that can be usability tested for Gutenberg.

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Further Reading:

• The Design team reported on the work they did at the WordCamp Europe Contributor Day.
• The Theme Review Team has released updated versions of their ThemeSniffer tool and coding standards.
• The Security team is looking for feedback on whether security fixes should continue to be backported to very old versions of WordPress. 
• The Design and Community teams have worked together to come up with official guidelines for how WordCamp logos should be designed.
• The Core team has implemented a few changes to the PHP coding standards within WordPress Core.
• The Community Team is looking for feedback on a tough decision that needs to be made regarding the implementation of the licence expectations within the meetup program.
• The Design team has presented some designs for a Block Directory within the WordPress dashboard.
• A recent release of WordPress sam an increase in the minimum required version of PHP – the Core team is now looking at increasing that minimum further.
• The Site Health feature was first introduced in the 5.1 release of WordPress, and at WordCamp Europe this year a new Core component for the feature was added to the project structure.
• The Community Team has posted some interesting data regarding WordCamps in the Netherlands over the last few years, as well as WordCamps in 2018.

Have a story that we should include in the next “Month in WordPress” post? Please submit it here.

We heard you: You want bolder and brighter colors on WordPress.com. Today we’re bringing your WordPress.com dashboard to life with four new color schemes: introducing Midnight, Sunset, Ocean, and Contrast.

You may recognize some of these colors as old friends. Midnight, Sunset, and Ocean are based on early versions of WordPress — a nod to our roots as we evolve:

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If bright and bold isn’t your jam, you might prefer Contrast, a black-and-white scheme meant to bring your WordPress.com dashboard into sharp focus:

As part of our commitment to inclusive design, the new palettes are optimized for contrast and increased legibility. Whichever color scheme you choose, your dashboard remains stylish and readable.

Here’s how to customize your color scheme:

1. On your desktop, sign in to the WordPress.com account that you’d like to customize.
2. Click your account avatar in the upper right corner.
3. Select Account Settings
4. Select one of the options under Dashboard Color Scheme
5. Click Save Account Settings to apply the change

If you’re like me, Stats is one of your most-visited screens in your WordPress app — we all want to know people are reading! Whether you use iOS or Android, the latest versions have Stat updates that bring you more useful data, faster. Updates to the layout, available statistics, and how they’re handled behind the scenes mean you can hone in what’s most important to you and to your site’s growth.

What’s new?

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How do I find this?

Update your app to the latest version. You can find them here, or in your Apple Store or Google Play. And that’s it! Head to Stats for any of your site for a new and improved analytics experience.

We understand how important stats are — we run websites, too! — so we’re always working to develop and improve them. We’d love to hear about your experience with the latest and greatest!

You’ve probably heard that WordPress is open source software, and may know that it’s created and run by volunteers. WordPress enthusiasts share many examples of how WordPress changed people’s lives for the better. This monthly series shares some of those lesser-known, amazing stories.

Meet Ugyen Dorji from Bhutan

Ugyen lives in Bhutan, a landlocked country situated between two giant neighbors, India to the south and China to the north. He works for ServMask Inc and is responsible for the Quality Assurance process for All-in-One WP Migration plugin.

He believes in the Buddhist teaching that “the most valuable service is one rendered to our fellow humans,” and his contributions demonstrates this through his WordPress translation work and multi-lingual support projects for WordPress.

How Ugyen started his career with WordPress

Back in 2016, Ugyen was looking for a new job after his former cloud company ran into financial difficulties.

During one interview he was asked many questions about WordPress and, although he had a basic understanding of WordPress, he struggled to give detailed answers. After that interview he resolved to develop his skills and learn as much about WordPress as he could. 

A few months passed and he received a call from ServMask Inc, who had developed a plugin called All-in-One WP Migration. They offered him a position, fulfilling his wish to work with WordPress full-time. And because of that, Ugyen is now an active contributor to the WordPress community.

WordCamp Bangkok 2018

WordCamp Bangkok 2018 was a turning point event for Ugyen. WordCamps are a great opportunity to meet WordPress community members you don’t otherwise get to know, and he was able to attend his first WordCamp through the sponsorship of his company.

The first day of WordCamp Bangkok was a Contributor Day, where people volunteer to work together to contribute to the development of WordPress. Ugyen joined the Community team to have conversations with WordPress users from all over the world. He was able to share his ideas for supporting new speakers, events and organizers to help build the WordPress community in places where it is not yet booming.

During the main day of the event, Ugyen managed a photo booth for speakers, organizers, and attendees to capture their memories of WordCamp. He also got to take some time out to attend several presentations during the conference. What particularly stuck in Ugyen’s mind was learning that having a website content plan has been shown to lead to 100% growth in business development.

Co-Organizing Thimphu‘s WordPress Meetup

After attending WordCamp Bangkok 2018 as well as a local Meetup event, Ugyen decided to introduce WordPress to his home country and cities. 

As one of the WordPress Translation Day organizers, he realized that his local language, Dzongkha, was not as fully translated as other languages in the WordPress Core Translation. That is when Ugyen knew that he wanted to help build his local community. He organized Thimphu’s first WordPress Meetup to coincide with WordPress Translation Day 4, and it was a huge success!

Like all WordPress Meetups, the Thimpu WordPress Meetup is an easygoing, volunteer-organized, non-profit meetup which covers everything related to WordPress. But it also keeps in mind the Bhutanese Gross National Happiness four pillars by aiming to preserve and promote their unique culture and national language. 

Big dreams get accomplished one step at a time

Ugyen has taken an active role in preserving his national language by encouraging his community to use WordPress, including Dzongkha bloggers, online Dzongkha news outlets, and government websites.

And while Ugyen has only been actively involved in the community for a short period, he has contributed much to the WordPress community, including:

• becoming a Translation Contributor for WordPress Core Translation for Dzongkha;
• participating in the Global WordPress Translation Day 4 Livestream and organizing team;
• inviting WordPress Meetup Thimphu members and WordPress experts from other countries to join the local Slack instance;
• encouraging ServMask Inc. to become an event sponsor;
• providing the Dzongkha Development Commission the opportunity to involve their language experts.

When it comes to WordPress, Ugyen particularly focuses on encouraging local and international language WordPress bloggers; helping startups succeed with WordPress; and sharing what he has learned from WordPress with his Bhutanese WordPress community.

As a contributor, Ugyen hopes to accomplish even more for the Bhutan and Asian WordPress Communities. His dreams for his local community are big, including teaching more people about open source, hosting a local WordCamp, and helping to organize WordCamp Asia in 2020 — all while raising awareness of his community.

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This post is based on an article originally published on HeroPress.com, a community initiative created by Topher DeRosia. HeroPress highlights people in the WordPress community who have overcome barriers and whose stories would otherwise go unheard.

Meet more WordPress community members over at HeroPress.com!

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